Privacy Policy

1. Introduction

FITNESS CITY INC, doing business as Cincinnati Fit Body ("we," "us," or "our"), operates the website located at cincinnatifitbody.com (the "Site") and provides wellness and fitness services at our facility at 7923 Blue Ash Rd, Cincinnati, OH 45236. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us at the details provided in Section 12.

By using our website, submitting inquiries through our contact form, or engaging with our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our Site.

Information You Provide Directly:

Name (first and last) — to personalize communications and identify your inquiry.
Email address — to respond to your inquiries and send service-related communications.
Phone number — to contact you regarding your consultation request or membership inquiry (provided voluntarily).
Service interest — the specific service or program you have expressed interest in.
Message content — the content of any inquiry, question, or feedback you submit via our contact form.
Any other information you voluntarily provide in your correspondence with us.

Information Collected Automatically:

When you visit our Site, we and our service providers may automatically collect certain technical information, including:

IP address — your Internet Protocol address, which may be used for security, fraud prevention, and analytics purposes.
Browser type and version — to optimize the display of our Site for your device.
Pages visited and navigation patterns — to understand how users interact with our Site and improve the user experience.
Referring URLs — the address of the webpage that linked you to our Site.
Date and time of your visit — for security and analytics purposes.
Device information — including device type, operating system, and screen resolution.

We may use cookies, pixel tags, and similar tracking technologies to collect some of this information automatically. You may control the use of cookies through your browser settings; however, disabling cookies may affect the functionality of our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

Responding to inquiries: To contact you in response to a consultation request, question, or feedback submitted through our contact form or other communications channels.
Service delivery: To provide, manage, and improve the fitness, wellness, and spa services you request or enroll in.
Communications: To send you service-related notices, updates, reminders, and, where you have consented, promotional communications about our services, offers, and events.
Site improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and content of our website.
Security and fraud prevention: To monitor for and protect against fraudulent, unauthorized, or illegal activity.
Legal compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our Terms & Conditions.
Business operations: For general administrative purposes, record-keeping, and to operate our business effectively.

We will only use your personal information for the purposes described in this Privacy Policy or for compatible purposes that you would reasonably expect. We do not use automated decision-making or profiling in a way that produces legal or significant effects on individuals.

We do not sell your personal information. We do not rent, trade, or sell your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

Service providers: We may share information with trusted third-party vendors and service providers who assist us in operating our website, conducting our business, and delivering our services (such as web hosting providers, email delivery platforms, and customer relationship management tools). These providers are contractually obligated to use your information only for the purpose of providing services to us and to keep it confidential.
Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal obligation.
Business transfers: In the event that FITNESS CITY INC undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With your consent: We may share your information with other third parties when you have given us your explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the information and the purpose for which it was collected:

Inquiry and consultation records are retained for up to three (3) years from the date of submission.
Member and client records are retained for the duration of the service relationship and for up to seven (7) years thereafter, as required by applicable law and business records retention practices.
Automatically collected technical data (such as server logs) is typically retained for up to twelve (12) months.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures. You may also request deletion of your data at any time (see Section 6 — Your Rights).

6. Your Rights

Depending on your location, you may have the following rights with respect to your personal information. To exercise any of these rights, please contact us using the information in Section 12.

Right of Access: You have the right to request a copy of the personal information we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions required by law or legitimate business needs.
Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in those messages or by contacting us directly.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not receive a different level or quality of service, nor be charged a different price, as a result of exercising your rights under this policy.

We will respond to your request within a reasonable timeframe, and in any event within 45 days of receipt, unless a longer period is required by law. We may ask you to verify your identity before processing your request.

7. California Residents (CCPA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as applicable:

Right to Know: You have the right to request information about the categories of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information.
Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising purposes. If this practice ever changes, we will update this policy and provide a "Do Not Sell or Share My Personal Information" link.
Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information (such as health data) beyond the purposes permitted by the CPRA.
Right to Non-Discrimination: We will not discriminate against California residents who exercise their CCPA rights.

To submit a CCPA request, please contact us at the information provided in Section 12. You may designate an authorized agent to make a request on your behalf; we will require verification of the agent's authority.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at the details in Section 12 and we will take steps to delete such information from our records.

Individuals between the ages of 13 and 17 may use our services only with verifiable parental or guardian consent. By providing information through our website, you represent that you are at least 18 years of age or have obtained the necessary parental consent.

9. Data Security

We take the security of your personal information seriously and implement commercially reasonable technical, administrative, and physical security measures to protect it from unauthorized access, use, alteration, and disclosure. These measures include:

Use of secure HTTPS connections for data transmission.
Access controls limiting who within our organization can access personal information.
Regular review and updating of our security practices.
Working only with service providers who maintain appropriate security standards.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Facebook. These external sites are not operated by us and have their own privacy policies. We have no responsibility or liability for the content, practices, or privacy policies of any third-party sites. We encourage you to review the privacy policy of every website you visit.

The inclusion of a link on our Site does not imply our endorsement of the linked site or any association with its operators.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, provide notice via our website or by direct communication.

Your continued use of our website or services following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the methods below:

By Phone: (513) 254-6449
By Online Form: cincinnatifitbody.com/contact
By Mail — Gym: Cincinnati Fit Body, 7923 Blue Ash Rd, Cincinnati, OH 45236
By Mail — Business: FITNESS CITY INC, 4889 Sinclair Rd, Suite 115, Columbus, OH 43229

We are committed to working with you to resolve any concerns regarding your privacy in a timely and professional manner.